We will gladly refund any damaged or defective items received if the product is returned within 15 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, follow these steps:
1. Send an email to firstname.lastname@example.org describing the damage or defect. Include a picture of the damage/defect. Within 48 hours you will receive a Return Authorization Code.
2. Pack the item with the Return Authorization Code carefully, including the original packaging, and ship to IPS Fitness c/o IPS Group LLC 3254 Hill Ave Toledo, OH 43607. Customer is responsible for all return shipping costs.
3. Once the product is received and inspected, a refund will be generated. You will be notified by email when the refund has been issued. It may take 5-7 days for the refund to appear on your bank/credit card statement.
Please Note: Body Solid Products have special warranties. Check out the product details for more information or send an email to email@example.com.